Board Thread:Mortal Kombat X/@comment-1084762-20150120234121/@comment-5561191-20150401001854

I'm almost sure that in the kombat kast about Kitana's variations, when Jade was "unrevealed", they did mention that her soul was likely to make an appearance in story mode, even though she wouldn't be playable. Don't know if she would appear as another one of Quan Chi's wraiths (she could appear alongside wraith Kitana, who didn't appear yet but will appear for sure) or if her cleansed soul would appear in heaven.

It's not like she's disliked by developers just because she won't be playable or because she didn't appear yet. In fact, I believe NRS left her out just because they didn't have enough imagination to create a third variation for Kitana in which she used her own powers and weapons, not because anyone dislikes her at all. She's probably a fan favorite, like most of the classic characters, and even if she isn't, she wouldn't be as hated as Hsu Hao or Drahmin.

Also, in story mode, whatever is going on with her could have something to do with that woman who appears in her MK9 ending. Macaulyn has theorised that the woman will possess her body and use her as an avatar to accomplish something. I believe that Jade's soul will end up meeting the woman at some point and agree to help her with whatever problem she's got.